Warranty Policy

At LECI, we are committed to accompanying our customers throughout the entire lifecycle of our products and services through a clear, transparent, and professional warranty policy.

1. Warranty Coverage
This warranty applies to all products and technical services provided by LECI, valid within the warranty period stated in the contract or delivery note.

• Standard warranty period: 6 to 12 months, depending on product type or service scope.

2. Eligible Warranty Cases

2.1. Products

• Technical defects caused by the manufacturer under normal usage conditions.

• Support method: one-to-one replacement or free repair, depending on each specific case.

2.2. Technical Services

• For repair, replacement, or system upgrade projects carried out by LECI, we provide warranty against specific faults with the following commitment:

  • No recurrence of the same fault within 3 months from the acceptance date.

  • In case of recurrence, LECI will resolve the issue completely free of charge.

3. Exclusions from Warranty

• Improper operation, incorrect installation, misuse, or use with the wrong power supply.

• Damage caused by mechanical impact: dropping, collision, explosion, flooding, or unauthorized modification/repair.

• Consumables (lamps, electrodes, protective glasses, cutting nozzles, etc.) are excluded, unless otherwise specified.

4. Out-of-Warranty Support
For cases not covered under warranty, LECI still provides inspection, repair, or replacement services at a reasonable cost.

• Technical support is provided promptly to minimize production downtime.

5. Warranty Conditions

• Products must remain intact with original seals (if applicable) and must not be tampered with by third parties.

• Customers are required to provide delivery notes, purchase invoices, or order numbers for warranty verification.

• All warranty requests should be made directly to LECI’s Technical Department for proper guidance.

6. Extended Warranty Policy
LECI can provide periodic maintenance contracts or extended warranty services upon request from enterprises, factories, or large-scale projects.

• Specific terms will be agreed upon and clearly stated in the service contract.

7. Warranty Process

Step 1: Request Submission
Customers contact LECI’s Technical Department by phone, email, or in person to report the issue and provide required information such as:

• Order number / Product code

• Purchase date

• Detailed description of the fault (photos/videos if available)

Step 2: Verification
LECI verifies the order information, warranty seals, and product usage conditions.

• In some cases, our engineers may conduct an on-site inspection.

Step 3: Solution Proposal

• If under warranty: LECI will provide replacement, on-site repair, or collect the product for service at our technical center.

• If not under warranty: LECI will issue a quotation with cost and lead time for customer approval.

Step 4: Execution
LECI proceeds with component replacement, repair, or product replacement as agreed.

• All work is carried out in compliance with quality standards and deadlines.

Step 5: Handover & Acceptance
After completion, the product or system undergoes a final inspection before being handed back to the customer.

• All warranty results are recorded in our system to safeguard customer benefits for future service requests.

Thank you for trusting and partnering with LECI. We remain committed to serving you with the highest level of responsibility and professionalism.